The Official WeatherBug Community
If you are having an issue with your Backyard Station, please send a message to Nathan Parker at Backyard Stations Support. Alternatively, you can email Nathan directly at firstname.lastname@example.org or by messaging Nathan here.
Please include the following information when contacting Nathan:
Station Publisher ID (set of numbers beginning with a lowercase p):
Publishing Software or Hardware Appliance (Ambient, WeatherSnoop, Cumulus, WeatherHub, etc.):
Detailed Support Issue:
If you do not have a Publisher ID or Station Number, please click here to register a station with us.
You can also reach Backyard Stations Support by posting a message in our discussion forums below. Doing so allows not only Backyard Stations Support to contact you, but also allows other Backyard Community members to chime in, in addition to allowing others to see and learn from your support requests.
We are working on moving to a new support request management system, but in the meantime, this is the best way to contact Backyard Stations Support directly. Thank you for being patient with us as we work to transition to the new system.